Prepperland support
Prepperland keeps your household's emergency supplies, your plan and your checklists on your phone, and shares them with the people you live with if you want it to. This page answers the questions that come up most, and tells you how to reach a person.
Do I need an account?
No. Everything works on one phone with no account and no internet connection: your supplies, Be ready's days of food and water, the recipes, the plan and the checklists. An account is only for sharing with your household.
Sharing with your household
Open the people button at the top of the app, then type your email address. We email you a link: open it on the phone or on a computer and the phone signs itself in. If you don't have an account yet, the link lets you make one. Everything already on your phone goes into your group, so nothing you've typed is lost.
If you already have an account and the email's slow, choose Sign in with your password instead and use the password for this website.
Adding someone to your group
If they're in the room, choose Show a joining code on the Sharing page. They type the six characters on their own phone, beside their email address, and they're in once they've signed in. A code works once, for fifteen minutes.
If they're not, choose Invite by email. We email them a link, and the app offers to send it by text too.
Everyone's phones and tablets
Each person joins once, and every phone or tablet they sign in on then has the group. Lost a phone? The Sharing page lists the phones and tablets you're signed in on, so you can sign that one out without touching the rest.
What's free, and what's paid for
The app does everything for free on one phone, with a small advert on some pages: one property with two places in it, as many supplies as you like, two checklists and two recipes of your own, and every ready-made checklist and recipe. The plan, Be ready's days and sharing as text are never paid for, because they're what you need in an emergency.
Paying adds more properties and places, more checklists and recipes, use-by reminders, sharing with your household and this website, and takes the adverts away. You can pay yearly, monthly or once. A group's first 30 days of sharing are free.
I've paid, but the app doesn't know
Open Your household (the ⓘ button at the top), then More from Prepperland, and choose Restore a purchase. Use the same Apple, Google or Amazon account you paid with. If you're in a group, everyone in it gets what you bought.
Cancelling a subscription
Subscriptions are handled by the store you bought from, so cancel there: on an iPhone, Settings, your name, then Subscriptions; on Android, the Play Store's Payments and subscriptions; on a Fire tablet, Your Memberships and Subscriptions on Amazon. Nothing you've entered is lost when a subscription ends: you can still see, use and change all of it. Only adding past the free limits asks you to pay again.
Use-by reminders aren't arriving
Check that reminders are on in the app and that notifications for Prepperland are allowed in your phone's settings. Reminders come from the dates on your phone, so they arrive with no signal.
Does it work without signal?
Yes. Everything is kept on the phone, including the recipes and the ready-made checklists. Changes you make while offline reach your group when the phone's back online.
Deleting your account
Choose Delete your account on the Sharing page, or go to Delete my account on this website and sign in. A group you're alone in is deleted with everything in it; one with other people carries on without you. To delete everything on a phone, delete the app.
Reporting something, or complaining
If you see something in Prepperland that's illegal, offensive, abusive or wrong, such as a product somebody typed in, tell us on Report or complain. It's also where to complain about something we decided, such as taking something of yours down. You don't need an account. We look at every report within 7 days and email you when we have. How we've assessed the risks is set out in Online safety at Prepperland.
Talk to a person
It helps to tell us which phone it is, which version of the app you're on (it's under About, on the Your household page), and what the screen says. A screenshot is worth a page of description.
Contact
We aim to answer emails to
Prepperland is made by Multizone Limited, Mobile apps, software and product management consulting since 1998. Registered in England and Wales, company no. 3504416. Leatherhead, KT23 4JY, United Kingdom